I know that people are still having issues upgrading to Smart Notebook 10, so here’s a quick post to explain how to do it.

For those of you who want to upgrade to Smart Notebook 10, the download process is a little more complicated than it used to be. You can’t just download the Smart software and promise them that you are a valid Smart user anymore. You need to prove it by having a Smart product serial number.

Annoyingly you can’t just use that serial number to activate the Smart software. You need to go to a website, use the serial number to have them send you a product key. Then you can use the product key to activate the Smart Notebook software.

In a nutshell you install a 30 day trial, then you need to activate it so it becomes a full version. If you don’t activate it, then it stops working after 30 days.

You can read more about the process here: http://www2.smarttech.com/kbdoc/124761

The Process

First you should get yourself a product Key. So go to this page:


On this page you need to know your Smart product serial number. This will be on the side or on the bottom of the smart board or on the back of your Airliner tablet. There’s a guide to finding it here


For those of us on our summer break, you may not be able to do this until you get back to school. Don’t panic, you can still install the software and activate it at the end of the 30 day trial.

Once you have entered your serial number, Smart will email you with a product key that you can use. You can use this product key on your classroom computer, but also on your home computer if you want to prepare resources away from the Smartboard.

Next you need to download the smart 10 software go to the software download page


Download the “trial version” – this version is OK to use, once you have the product key we can activate it and make it work permanently and then install the file that you downloaded

If you did not type the product key during the installation, you can activate Notebook software after the installation.

1. Press the SMART Board icon in the notification area, and then select Welcome to Notebook.

2. Press the Help/Support tab.

3. Press Activate Software and the Software Activation dialog box appears.

4. Follow the on-screen instructions – this is when you will enter your product key that Smart emailed you.

Hope that helps!